Shipping & Exchange Policy
This Shipping & Exchange Policy applies to purchases made through the Wild Planet website (wildplanetmusic.com) and in-store. In this policy, “Wild Planet” refers to Wild Planet Music T-Shirts Posters, operating as Wild Planet.
Shipping
Wild Planet ships orders from Winnipeg, Manitoba using third-party shipping carriers. Available shipping methods, rates, and estimated delivery times are displayed at checkout where applicable.
Shipping times shown at checkout are estimates only and are not guaranteed. Delivery delays may occur due to factors beyond our control, including carrier delays, weather conditions, customs processing, or service disruptions.
Once an order has been shipped, Wild Planet is not responsible for delays caused by the shipping carrier.
United States Orders
Due to recent import changes and required pre-paid customs clearance fees, orders shipping to the United States cannot currently be completed through our website checkout.
Shipping costs and required pre-paid customs clearance fees must be calculated when the quote is prepared and may vary depending on the items ordered, package size, shipment value, destination, and current import requirements.
U.S. customers may still place an order by contacting us directly to request a current shipping quote.
To request a U.S. order for non-vinyl items, please contact us with the following information:
- The item(s) you would like to purchase (product links or SKU numbers are helpful)
- Your full shipping address (including postal/ZIP code and country)
- A valid email address and phone number (required by shipping carriers)
We will confirm product availability and provide a quote that includes the item cost, shipping charges, and required pre-paid customs clearance fees.
Quotes are based on the rates and import charges available at the time they are prepared and may be subject to change if payment is not completed promptly.
Once the order is confirmed, we will issue an invoice. Orders are processed only after payment is received.
International Orders (Outside Canada & USA)
International orders outside of Canada and the United States are shipped by request only and are not available for checkout through this website.
To request an international order, please contact us with the following information:
- The item(s) you would like to purchase (product links or SKU numbers are helpful)
- Your full shipping address (including postal/ZIP code and country)
- A valid email address and phone number (required by shipping carriers)
We will confirm product availability, provide an accurate shipping quote, and issue an invoice upon confirmation. Orders are processed only after payment is received.
Shipping Addresses
Customers are responsible for providing accurate and complete shipping information. Wild Planet is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information.
Any additional shipping costs resulting from an incorrect address provided by the customer are the responsibility of the customer.
Duties, Taxes & Customs Fees
For U.S. and international orders, customers are responsible for any applicable duties, taxes, customs fees, or brokerage charges imposed by the destination country.
Wild Planet does not control these charges and cannot estimate them in advance.
Customer-Requested Order Changes
Customers are responsible for reviewing their order details, shipping method, delivery address, and any order notes before completing checkout.
Requests to change an order after payment, including changing a shipped order to in-store pickup, are subject to Wild Planet’s approval and cannot be guaranteed.
Where Wild Planet agrees to refund an unused shipping charge or make another customer-requested adjustment, any non-refundable payment-processing or transaction fees may be deducted from the refund amount.
Any accommodation made by Wild Planet is discretionary and does not change the final-sale status of the order.
All Sales Final
All sales are final. Wild Planet does not accept returns or issue refunds for purchases made online or in-store.
Exchanges (Clothing Items Only)
Wild Planet offers exchanges only for clothing items, subject to the following conditions:
- The item must be unworn, unwashed, and in original condition
- The exchange request must be made within 14 days of purchase or delivery
- Proof of purchase is required
Exchanges are subject to product availability. If the requested size or item is not available, an exchange may not be possible.
Customers are responsible for all shipping costs associated with exchanges, including return shipping to Wild Planet and shipping of the replacement item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue so we can assist you.
In-Store Purchases
All in-store sales are final. Exchanges are available for clothing items only, subject to the conditions outlined above.
Contact Us
If you have questions regarding shipping, international orders, or exchanges, please contact us:
Wild Planet
217 Osborne St
Winnipeg, Manitoba R3L 1Z4
Canada
Email: info@wildplanetmusic.com
Phone: 204-956-4400
Last Updated: July 2026
