Privacy Policy
Wild Planet (“Wild Planet”, “we”, “us”, or “our”) understands the importance of your privacy and the sensitivity of your personal information. In this Privacy Policy, “Wild Planet” refers to Wild Planet Music T-Shirts Posters, operating as Wild Planet. We are committed to protecting the personal information we collect, use, and store in the course of operating our business.
This Privacy Policy governs how Wild Planet collects, uses, maintains, and discloses information collected from users (“Users”) of the website wildplanetmusic.com (“Site”), including customers who purchase products online or in-store.
This policy applies to the Site and all products and services offered by Wild Planet.
Your Privacy Rights (Canada – PIPEDA)
Wild Planet complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Standards Association Model Code for the Protection of Personal Information.
Under PIPEDA, you have the right to:
- Know why your personal information is collected, used, or disclosed
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent where applicable, subject to legal or contractual restrictions
Wild Planet is responsible for the personal information under its control. We have established policies and practices to ensure compliance and have designated a Privacy Officer to oversee these responsibilities.
Personal Information We Collect
We may collect personal identification information in a variety of ways, including when you:
- Visit our Site
- Place an order (online or in-store)
- Contact us by email or phone
- Subscribe to marketing communications (where applicable)
- Interact with customer service
Personal information may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Payment-related information (processed by third parties)
Users may visit the Site anonymously. We collect personal information only when it is voluntarily provided and necessary to provide services. Refusing to provide certain information may prevent access to some services, such as completing a purchase.
Payment Information
Online payments are processed securely by third-party payment processors. Wild Planet does not store full credit card numbers or sensitive payment credentials on its servers.
Payment processors receive information necessary to complete transactions and are contractually obligated to protect your data.
Shipping & Order Fulfillment
To fulfill orders, we share necessary personal information (such as name, shipping address, and contact details) with shipping carriers and logistics providers. This information is used only for delivery and order-related purposes.
Non-Personal Information
We may collect non-personal information such as:
- Browser type
- Device type
- Operating system
- Internet service provider
- General usage statistics
This information is used in aggregate form to improve website performance and user experience.
Cookies & Website Functionality
Our Site uses cookies and similar technologies to:
- Enable core website functionality (such as shopping carts and sessions)
- Improve user experience
- Analyze site traffic and performance
You may configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect certain features of the Site, including checkout functionality.
How We Use Collected Information
- To process and fulfill orders
- To provide customer support
- To communicate about orders or inquiries
- To improve our website, products, and services
- To prevent fraud and ensure transaction security
- To comply with legal and accounting requirements
We do not use personal information for purposes beyond those for which it was collected, except with consent or where required by law.
Marketing Communications
If you opt in to receive marketing communications, we may send emails containing news, promotions, or product updates. You may unsubscribe at any time using the instructions provided in our emails or by contacting us directly.
Transactional emails (such as order confirmations) are not marketing messages and cannot be unsubscribed from while an order is active.
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Sensitive data exchanges occur over SSL-secured, encrypted communication channels. Access to personal information is restricted to authorized personnel who require it to perform their duties.
Sharing Your Personal Information
Wild Planet does not sell, trade, or rent personal identification information.
We may share personal information with trusted third parties strictly as necessary to:
- Process payments
- Fulfill and deliver orders
- Provide website hosting and technical services
- Prevent fraud
- Comply with legal obligations
All such parties are required to protect personal information and use it only for authorized purposes.
Third-Party Websites
Our Site may contain links to third-party websites. We do not control the content or privacy practices of these sites and are not responsible for their policies. Users should review the privacy policies of any third-party websites they visit.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Meet legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Changes to This Privacy Policy
Wild Planet may update this Privacy Policy from time to time. When changes are made, the “Last Updated” date below will be revised. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contacting Us / Privacy Officer
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact our Privacy Officer:
Privacy Officer
Wild Planet
217 Osborne St
Winnipeg, Manitoba R3L 1Z4
Canada
Email: info@wildplanetmusic.com
Phone: 204-956-4400
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:
112 Kent Street
Ottawa, Ontario K1A 1H3
1-800-282-1376
Last Updated: January 2026
